Most shipments will be carried out through Courier post. Shipping is charged at a flat rate per order depending on which country you live in. If ordering outside of New Zealand, additional delivery charges may apply, if this is the case you will be advised at the shipping page.  At the time of ordering, it is your obligation to enter the correct delivery address details. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

We will not accept liability for any loss or damage arising from a late delivery. Orders placed with in New Zealand will be dispatched the next working day.  International Orders can take up to a maximum of 14 days for delivery although we always endeavour to get it to you quicker if possible.

We always do our best to provide products on time to our customers. In the event that delivery is delayed you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. We will not accept liability for any loss or damage arising from items stolen, lost or damaged after delivery has taken place. We will do our utmost to investigate any of the above unfortunate events.

REFUNDS
We will not exchange or refund goods unless they were damaged or faulty when purchased. Goods will need to be returned within 7 days of purchase. Sorry we cannot refund freight charges on delivery and return of goods.  Goods must be in their original packaging & un-opened to qualify for return.

METHOD OF REFUNDS
We will refund using the same method that payment was made.

HOW TO MAKE A RETURN
All we ask is that you print and fill in the Returns Form below, and return the product in its original condition with its packaging. We will also need a copy of your order confirmation record and goods receipt.

RETURNS INFORMATION
Please provide us with the information outlined below. This information must accompany all returns.
Personal Details
Name:
Company:
Street Address:
Town/Suburb:
State:
Postcode:
Country:
Email Address:
Contact Phone: (_____)________________
Preferred Contact Time:
Product Details
Returned Item:
Code # :
Receipt # :
Order Date:
Reason for return:

Changes to this Shipping and Returns Policy
It may be necessary for us to review and revise our Shipping and Returns Policy from time to time. An amended version will be published on our website. We suggest that you visit our website regularly to keep up to date with any changes.

We appreciate both good and bad feedback you may have about our site and encourage you to let us know your thoughts or experiences using our feedback form located on our contact page. There are limits to internet shopping, but we are keen make the experience as simple and pain free as possible and can't do this without your knowledge.

We invite you to look around our shop, read about our products, tell a friend and most importantly let us know about your experience.

Should you have any questions, don't hesitate to contact us by using our feedback form - We're here to help.

The Customer Care Team
SoftwareCity